Careers

Baillie Lodges is a family-founded company, the team is personally engaged in the business, in the delivery of exceptional service and in the ongoing success of the company. The whole team is included in the celebration of achievements – including consistent wins in esteemed global travel awards. Baillie Lodges supports regional producers and communities, working with small-scale suppliers to deliver a real taste of each destination to guests. A leading, proactive approach to sustainable environmental management in each destination is essential to the guest experience and to Baillie Lodges’ continued success.

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Culture

Attention to detail is evident throughout the Baillie Lodges guest experience, from operational processes through to design and the broad product offering, and is core to the overarching culture and values. Baillie Lodges’ commitment to product excellence and reinvestment is evident in the significant lodge refurbishments and routine maintenance closures at each property to ensure that they remain at their world-class standard.

Detailed process systems ensure Baillie Lodges delivers comprehensive, on-the-job training for the team and ultimately guarantees an exceptional guest experience every time. The Baillie Lodges culinary philosophy is at the heart of the guest experience and drives a daily-changing menu where local, in-season ingredients are delivered in a world-class dining experience.

Working life

A career with Baillie Lodges opens up a world of discovery, with travel to extraordinary destinations and the chance to meet a network of new friends – who happen to be tourism and hospitality professionals too! It’s also a gold star on the CV.

Working at a Baillie Lodges property offers a chance to really work as part of a collegiate team, where departments work together to deliver an exceptional and personal guest experience and learning across departments is encouraged.

It’s also a chance to discover a new destination, it’s experiences and its locals: fishing and surfing on Lord Howe Island, exploring the Red Centre at Uluru-Kata Tjuta, hiking and kayaking at Clayoquot Wilderness Lodge on Vancouver Island and cruising the lake or skiing and snowboarding during the wintertime at Huka Lodge in Taupō. Working at Baillie Lodges is a kick-start to a new career, new friendships and the start of a new personal era.

Need more information?

For full details about living and working at one of the luxury lodges in the Baillie Lodges portfolio please download the relevant applicant guide here

Our lodges

Baillie Lodges is an intimate portfolio of luxury lodges setting new benchmarks for premium experiential travel. The remarkable lodges that make up the portfolio are Capella Lodge on Lord Howe Island, Longitude 131° at Uluru-Kata Tjuta, Clayoquot Wilderness Lodge on Vancouver Island, Huka Lodge in New Zealand, The Louise in the Barossa Valley and Silky Oaks Lodge in the Daintree Rainforest. Flagship property Southern Ocean Lodge on Kangaroo Island was destroyed in the 2020 bushfires, and its rebuild is currently underway.

Capella Lodge

Renowned as Lord Howe Island’s most glamorous lodge, Capella offers guests an exclusive and luxurious island escape. The island’s only accommodation with views of the ocean and lying at the feet of the mesmerising Mounts Gower and Lidgbird, Capella is a beach-house style accommodation with a barefoot luxury vibe. The team at Capella is close-knit and friendly, offering a warm welcome and which genuinely cares for guests. Being part of the Capella team is the a highly sought-after position, and with a chance to surf, fish, hike and be a Lord Howe local an opportunity at Capella is one too good to miss. View and download our applicant guide here

Destination

World Heritage-listed Lord Howe Island is part of New South Wales and is located just 700 kilometres – or a short two-hour flight – from Australia’s east coast. The tiny island is just eleven kilometres in length, with a crescent shaped lagoon home to the world’s southernmost coral reef. Warm currents flow southwards from the Coral Sea, making diving or snorkelling straight from the beach an easy option, where a vibrant submarine world is home to a kaleidoscope of corals, tropical fish and turtles. A range of hikes take in subtropical rainforests, mountaintops and pristine beaches.

Lodge

Nine beach-house style suites at each offer a different view of Lord Howe, all with the swish and sway of endemic Kentia palms in the background. The main lodge is home to the lounge, bar and restaurant, where floor-to-ceiling windows welcome the outside views indoors and lead to Gowers Terrace, where loungers and a horizon plunge pool invite guests to relax. Capella’s friendly, close-knit team really make the guest experience a standout, and keeps guests returning time and time again.

General Managers

Life partners Libby Grant and Mark MacKillop lead the team at Capella Lodge. Arriving when Capella first opened as a Baillie Lodges property in 2004, Mark and Libby are as much a part of the Capella experience as the lodge itself. The team at Capella is very close-knit, with staff opting to stay and enjoy the island working lifestyle, which is both professional and friendly and with lots to enjoy both in and out of hours.

Staff Lifestyle

The lifestyle for Capella staff conjures up images of fun in the sun, with ‘office’ features including white-sanded beaches, turquoise waters and rainforest cloaked mountains. Adventure awaits, with a range of hikes on offer as well as world-class diving, swimming with turtles and fishing. It’s an island lifestyle that’s addictively appealing. Most staff live onsite in a purpose-built staff village complete with lounge and kitchen facilities. Staff meals are also provided.
Clayoquot Wilderness Lodge

Located on the rugged west coast of Vancouver Island, acclaimed luxury outpost Clayoquot Wilderness Lodge offers unrivalled access to the best of Canada’s wilderness. Enviously inaccessible by road, the lodge is a truly luxurious retreat a base for myriad activities for guests to explore the World Heritage-listed Clayoquot Sound. With a full complement of luxury features including an intimate oceanside spa retreat and restaurant overlooking the sound itself, Clayoquot Wilderness Lodge is the ultimate luxury wilderness getaway. Being part of the ‘Clayoquot family’ is a reward in itself, and a fun lifestyle with the team in the ruggedly beautiful Bedwell Valley is just part of the appeal. View and download our applicant guide here

Destination

Set on the waterfront Bedwell River Valley of Clayoquot Sound, the lodge location boasts a unique combination of pristine ecosystems which together form a wildlife–rich landscape. Guests encounter whales, orcas, seals and salmon from the Pacific Ocean; bears, wolves and martens from the region’s old growth forests; and cougars, eagles and blue heron from the glacier-carved valleys. Guests can explore the wilds with a personal lodge guide for an unforgettable wilderness adventure.

Lodge

Twenty-five guest tents are dotted along the river and coastal inlet, each offering end-of-the-bed views to the coastal wilderness. Centrally located within the lodge grounds is the guest precinct with restaurant and bar, activities hub and entertainment zone called The Outpost. When not out exploring the wilderness, guests may be dining at the Cookhouse restaurant, enjoying a treatment at the Healing Grounds Spa, or relaxing with a drink at the Ivanhoe lounge.

General Manager

General Manager Sarah Cruse returned to Clayoquot as General Manager for the 2020 season. In the interim, Sarah has enjoyed a successful term leading Dunton Hot Springs in Dolores, Colorado. Sarah has nearly 20 years of experience leading luxury experiential resorts, including a decade at the helm of Peninsula Hotels’ Quail Lodge & Golf Club in Carmel, California. Sarah’s passion for Clayoquot Wilderness Lodge will ensure the lodge continues to be recognised as a world class travel and adventure destination.

Staff Lifestyle

The staff village at Clayoquot is located two kilometres up the river from The Outpost. A fun-loving, tight-knit community of around a hundred employees, the lodge’s remote location is a catalyst for an incredibly social environment. Staff are welcome to remain onsite on their days off to make the most of their incredible backyard, as well as included meals and complimentary accommodation. The staff boat runs into town daily for those who wish to visit Tofino.
Huka Lodge

Long regarded as one of the world’s most revered and inspirational luxury accommodations, Huka Lodge is set among established gardens along the banks of the surging Waikato River near Lake Taupō on New Zealand’s North Island. With humble beginnings nearly a century ago as a fishermen’s camp made famous for its trout-rich waters and featuring white canvas tents along the river’s edge, today Huka Lodge has secured its place as one of the country’s oldest and celebrated luxury lodge with an impressive heritage, welcoming some of the world’s most influential guests to the region. View and download our applicant guide here

Destination

The ever-changing Waikato River and broader Lake Taupō region provide a magnificent natural setting for Huka Lodge. Taupō is found on the central plateau of New Zealand’s North Island, distinguished by its vast lake and endowed with a gentle climate, a leisurely pace and spectacular landscape. Formed from an ancient volcanic caldera, Lake Taupō’s vast waters spill into the thundering Huka Falls. Snow-capped mountain peaks, rolling pastures of golden grasses, lush green wilderness and the clear waters of lakes, rivers and streams offer a calming and rewarding vista from every turn.

Lodge

Bordered by rolling green lawns along the banks of the Waikato River and just upstream from the dramatic Huka Falls, Huka Lodge is regarded as the founder of luxury lodges. Styled in the manner of a grand estate, Huka comprises a central lodge with restaurant and terraces surrounded by verdant established gardens studded with exclusive dining nooks. Fine dining champions premium local produce complemented by a formidable list of the world’s finest wines. Twenty opulent guest suites and two private Owners’ Residences invite with king beds and palatial baths and open to mesmerising views of the ever-changing waterway.

General Manager

Born and raised in New Zealand, Huka Lodge General Manager Kerry Molloy has been at the helm of the prestigious property since 2014, after a career in high-end hospitality and as manager of some of the country’s most esteemed luxury lodges. Kerry’s first job as a porter paved the way for a stint in the hotel industry in London for 14 years. Stopping by in Sydney on the way through to work at the Intercontinental Hotel, Kerry then worked at New Zealand’s trio of Robertson Lodges before landing at home at Huka Lodge. Working here, he says is like being on a movie set: lots of action behind the scenes and blissful tranquillity out the front.

Staff Lifestyle

Taupō is located roughly in the centre of New Zealand’s North Island, around three and a half hours’ drive from Auckland. The picturesque town is distinguished by its lakefront setting and outdoor sports ranging from fishing and jet boating to golf and skiing during the wintertime. The region’s spectacular natural attractions are right on the doorstep for exploring on days off and Rotorua and the Tongariro National Park are within easy reach for fun adventures. Huka Lodge offers a serene working environment, with the ever-changing Waikato River and lush forest outlook. Meals are provided for rostered hours.
Longitude 131°

The ultimate luxury basecamp, Longitude 131° offers a very personal encounter with the landscape and heritage of Australia’s iconic Red Centre. Located adjacent to the Uluru Kata Tjuta National Park, Longitude 131° offers views of both UNESCO World Heritage-listed icons from every corner be it from the Dune House, the exclusive Dune Top and – in guests’ luxury tents – from the end of the bed. An itinerary of signature experiences delivers a personal understanding and unforgettable connection with Australia’s spiritual heartland. View and download our applicant guide here

Destination

Uluru-Kata Tjuta is regarded as Australia’s spiritual heart, the two attractions invoking a personal connection with many visitors who sense the tremendous cultural heritage and ancient living history about the destination. During a stay at Longitude 131° guests have the chance to discover the two very different rock formations on personalised tours led by lodge naturalist guides.

Lodge

Sixteen luxury guest ‘tents’ are dotted among the red dunes, each with a view to Uluru, be it from the end of the bed or outdoors on the balcony, complete with a ‘campfire’ and daybed upon which a swag is unfurled for sleeping under the stars. The central Dune House is the hub, where guests dine in the restaurant or on the terrace and enjoy a drink in the bar. Staff at Longitude 131° meet guests from around the world who come to visit Australia’s premier natural attraction.

General Manager

Louise Lanyon took the reins at Longitude 131° in 2019, having already spent time managing sister property Southern Ocean Lodge. Louise and her husband Ben (Baillie Lodges’ General Manager of Operations), have made their home at nearby Yulara, along with their three young boys who are enrolled at the local school. Lodge Manager Kylie Mansfield and Assistant Manager Adam Barnett offer invaluable support to Lou in running what is a very finely tuned, tight ship!

Staff Lifestyle

Joining the team at Longitude 131° is a life-changing chance to discover Australia’s Red Centre, joining a diverse and collegiate outback family. There’s a larger community of employees who work at the neighbouring Voyages Indigenous Tourism accommodation group so opportunities exist to form new friendships and networks. All Longitude 131° employees live at the staff residence at nearby Yulara, and meals are provided during rostered hours.
Silky Oaks Lodge

Neighbouring the World Heritage-listed wilderness of the Daintree National Park, Silky Oaks Lodge offers guests a stylish rainforest escape. Long regarded as Tropical North Queensland’s luxury bolt-hole, Silky Oaks Lodge is ideally located for access to the region’s spectacular natural attractions, including the Daintree Rainforest, Mossman Gorge, the Great Barrier Reef and Cape Tribulation. It’s also an easy transfer to the stylish restaurant-and-shopping precinct at nearby Port Douglas. View and download our applicant guide here

Destination

Tropical North Queensland is a remarkable region where Australia’s Daintree Rainforest meets its World Heritage-listed partner, the Great Barrier Reef. At an estimated 180 million years old, the Daintree Rainforest is regarded as the oldest living rainforest in the world. One of the most popular Australian itineraries is the combination of reef, rainforest and outback, with Silky Oaks Lodge a central stopover.

Lodge

Silky Oaks Lodge is set among the pristine Daintree Rainforest above the gently flowing Mossman River. A central guest lodge houses the open air Treehouse Restaurant, along with a bar and lounge areas; it’s also the departure point for touring adventures in the region. Forty treehouse-style guest suites offer contemporary furnishings, deep bath tubs and hammocks for relaxing in the afternoon breeze.

General Manager

Benjamin is happily ensconced in Queensland’s lush tropics as part of a working life star-studded with leading roles at some of Australia’s premier experiential tourism camps and lodges, including Voyages Ayers Rock Resort, Vali Byron Bay and Cooinda Lodge in Kakadu National Park. Ben’s career in hospitality and tourism is fuelled by a love of travel and of working with people and the community.

Staff Lifestyle

Tropical North Queensland is an adventure playground, offering an exciting lifestyle for staff. Just 60 minutes’ drive from Cairns and 20 minutes from Port Douglas, Silky Oaks Lodge is a tranquil working environment, while on days off there’s the Great Barrier Reef, Daintree Rainforest and Cape Tribulation wilderness all on the doorstep. Limited staff accommodation is available onsite. Meals are provided for rostered hours.
Southern Ocean Lodge

Globally celebrated and multi-award winning, Southern Ocean Lodge on Kangaroo Island is Australia’s most acclaimed wilderness lodge. The Southern Ocean Lodge team provides the highest level of personal service to discerning guests from Australia and around the world. Driven by passion and a desire for excellence, our team constantly strives to exceed guests’ expectations. Being part of the ‘SOL family’ is a reward in itself, and a fun lifestyle with the team on the wildly beautiful Kangaroo Island is part of the appeal. View and download our applicant guide here

Destination

Kangaroo Island is a diverse, wild destination, just a hop off the South Australian coast. It’s Australia’s third largest island, made up of pastoral land, wild coasts, pristine deserted beaches and national parks and wilderness sanctuaries, Known as Australia’s Galapagos, the island is home to a microcosm of Australian wildlife, with kangaroos, koalas, echidnas, sea lions and fur seals roaming freely to the delight of visitors and residents alike.

Lodge

Southern Ocean Lodge has twenty-five luxurious suites each with uninterrupted ocean views. The Great Room is the helm, home to the bar, lounge and restaurant. The lodge offers a range of hospitality positions, from food and beverage to housekeeping, front office and experiences. With its remote location and ever-changing views, Southern Ocean Lodge has a close-knit team where opportunities are on offer to gain experience across departments.

General Manager

Robyn Bautovich heads up the team at Southern Ocean Lodge, as part of a more than twenty-year career in hospitality, which has included resort General Manager roles in some of the world’s most sought-after tourism destinations and some excellent travel adventures along the way. Robyn creates a family-like culture that welcomes hospitality professionals as well as students from around the world, making a wonderfully diverse and inclusive team.

Staff Lifestyle

Spending time ‘like a local’ on Kangaroo Island offers a chance to learn about the island’s ecology, meet the wildlife, explore its great culinary culture, head out on hikes along the coast and relax at some of the world’s best beaches on days off. The team’s accommodation is in a purpose-built staff village onsite, where singles and couples are allocated accommodation to best suit their lifestyle. Phoenix, the staff bar, is a great spot to grab a drink and share a laugh at the end of the day. Staff meals are also provided.
The Louise

The Louise is a luxury culinary retreat located in the heart of Barossa Valley, one of Australia’s most premium wine regions. Onsite restaurant, Appellation is recognised as a world-class destination for dining in South Australia. With creative cuisine that invokes a sense of place, the kitchen team are dedicated storytellers of the Barossa region, its produce, and its people. A stay at The Louise is about creating the space to indulge, unwind, and genuinely connect to a historic and thoughtful food culture. View and download our applicant guide here

Destination

Barossa is home to world-class wine and so much more. The region is bursting with brilliant produce and proud farmers. The Barossa is full of that small-town charisma that will make you feel right at home. And that age-old feeling that everyone knows everyone, well, it’s true. Not only that, but everyone’s a mate, and our guests are passed along from winery to restaurant to gallery by name, becoming part of the community in no time at all.

Lodge

At The Louise, 15 private suites open up to glorious vineyard vistas that stretch far across the valley. The property is home to South Australia’s world-class regional dining destination, Appellation. The onsite team are passionate locals who understand the true luxury of connection. They can arrange for guests to float over ancient vineyards in a hot air balloon, enjoy a sunrise picnic breakfast with kangaroos in native bushland, or tour the rolling valley in a vintage car.

General Manager

General Manager Hannah McGregor brings her trademark sparkling positivity to the table at The Louise along with global industry experience spanning Fairmont Banff Springs in Canada and The Savoy in London. Hannah joined the team as Assistant General Manager in 2022 and quickly set about fostering partnerships in the close-knit Barossa community. Today, The Louise is well-placed to offer guests local insights and sought-after bookings, a real backstage pass to the Barossa.

Staff Lifestyle

To be a team member at The Louise means becoming part of an established and welcoming food and wine community. Through established regional connections, learning opportunities abound at The Louise, and staff regularly find themselves with behind-the-curtain access to producers that they’ve previously admired from afar. With Adelaide city just one hour drive away, The Louise offers a tranquil, regional lifestyle with Australia’s festival city on your doorstep.

Success stories

Embarking on a career with Baillie Lodges is an exciting and rewarding experience, with the promise of adventure and life and work achievements ahead. Meet some of the Baillie Lodges family here and learn more about their stories.

Sara Williams

Sara is a much-loved member of the Baillie Lodges family, and in her time has lived on a wildly beautiful island, the vast reaches of the outback and Sydney’s sunny Northern Beaches.

Read Sara's story

Matt Atkins

Matt joined Baillie Lodges as Front Office Manager in 2008, two weeks before Southern Ocean Lodge opened. He has since moved from Front Office Manager on Kangaroo Island to Reservation’s Manager at Baillie Lodges’ Sydney Headquarters.

Read Matt's story

Lucky Legong

South Africa-born Lucky shines in her role as Assistant Accountant at Baillie Lodges, bringing warm and zeal to her role along with a strong operational background.

Read Lucky's story

Nat Lang

Local to South Australia, Nat first joined Southern Ocean Lodge in 2019. Having now worked across three different lodges in the Baillie Lodges portfolio, she has returned to Kangaroo Island for the lodges reincarnation.

Read Nat's story

Mandy McMillan

‘Creating something that you know people will love, that’s what it’s all about,’ says Mandy when describing what she loves about working at The Louise.

Read Mandy's story

Bridie Bush

One of Baillie Lodges’ highly regarded lodge leaders, Bridie Bush originally joined the Longitude 131 team in 2021 in the role of restaurant manager and progressed into the Assistant Lodge Manager role in less than a year.

Read Bridie's story